Standard made to order items and Pre-Made Items:
In the unlikely event you should receive a faulty item it will be replaced at our costs. Please contact us within 14 days to arrange a return and exchange.
Should you order the wrong size we will exchange the item. In this instance the buyer must pay the additional postage costs. Replacement items are subject to the ‘made to order’ turnaround period and subject to fabric stock. In the event that we no longer have that fabric available a full refund or alternative fabrics will be offered.
Please note: returns must be made in a perfect, unwashed condition within 14 days of contacting me. Any items returned showing signs of use and / or washing will not be replaced and will be returned to you. Under No circumstances can items ordered over 3 months ago be returned.
To discuss a return please contact me at [email protected] with your full name, order number and date of order. Please note that without these details I will not be able to locate your order to discuss further.
Each new batch of fabric is sample washed prior to use and sale. Incorrect washing of your items may result in shrinkage or damage, as such items cannot be returned or refunded if washed.
All items can be washed at 30 degrees and are not suitable for use in a tumble dryer. We recommend washing with a colour catcher for the first wash to keep colours from running. Especially if the design is a mix of both light and dark colours, always wash inside out and iron on a low heat setting.
Some fading and shrinkage can be expected on all items. Although this should be very minimal.
Postage and lost / delayed items:
Recorded delivery is available for all items and is recommended. To chose the recorded delivery option please select this at checkout. Items sent recorded delivery can be tracked and found more easily if they are deemed missing or delayed.
If standard delivery is chosen your item will be posted second class. Proof of postage is obtained for
each and every order.
If you believe your order is lost please contact me within 14 days of the expected delivery date – please view the current dispatch times to ensure you are contacting me within the correct time period. Orders deemed lost after this time will not be replaced or refunded in any circumstance.
Royal mail require a certain period of time to pass before a parcel may be considered lost. If your order does not show up within this time then your order will be replaced and re-sent. Please note the replacement order will be sent matching the original order – no change to size / fabric / delivery address etc. This is to protect the integrity of the returns policy and ensure we have no fraudulent claims.